Refund and Cancellation Policy
Many of our plane tickets, holiday packages, and service costs are non-refundable within 24 hours of booking.
Your travel cover agreement is refundable within 10 days of purchase if your trip has not yet began and you have called our customer service center to cancel. Cancellations can only be rendered by text. Only if the following conditions are fulfilled would we accept compensation claims: You requested a cancellation and reimbursement from us, and the fare laws provide for them; you are not a "no show" (most "no show" bookings are unavailable for any waiver from suppliers for refund processing); and we are able to obtain approvals from suppliers to handle this request. In order to accomplish this demanded cancellation and refund, we are entitled to exemptions from suppliers.
We are unable to include a specific timeline for when the requested refund will be processed. Both refund requests are treated methodically. Once you have sent it to our customer care agent, we will send you an email confirming receipt of your termination order. This letter does not mean that you will be entitled for a refund right away. This is just to acknowledge your request and provide you with a tracking number.
After we collect your order, we will work with suppliers such as airlines, hotels, and car rental companies to generate a waiver based on airline and other supplier legislation, and we will inform you of the supplier decision. Our service fees are non-refundable for the original travel reservation or booking. Please bear in mind that we depend on the suppliers to issue the requested refunds. The refund may not appear on the credit card statement until sometime after it has been approved by the merchant. In general, any retailer can charge a fee for refunds. The whole process could take 60-90 days from the moment your request is received before you get credit for your statement. In addition to the refund penalties levied by airlines and other providers, we can charge a post-ticketing services fee if applicable. Return fees are calculated on a per-passenger and per-ticket basis. These fees will be assessed only if the provider has accepted a refund or a waiver has been given, and only if the airline/supplier regulations permit such refunds. If the store does not process the reimbursement, we will reimburse you for our post-ticketing service fees for the agent-assisted refund order but not for our booking fees for the original travel reservation or booking.
